Our Operating Packages
Choose the Package That Fits Your Business
Three comprehensive packages designed to meet your business needs — from professional launch to fully managed enterprise operations.
Silver Package
Professional Starter Package
- ✓ Call Center Platform — 3 Users
- ✓ Basic CRM System
- ✓ 1 Customer Support Agent — Inbound
- ✓ 8 Hours Daily Operation
- ✓ 5 Days Per Week
- ✓ 24/7 Technical Support
Ideal For
Startups · Small E-Commerce Stores · Clinics ·
Professional Offices
MOST POPULAR
Gold Package
Balanced Growth Package
- ✓ Call Center Platform — 5 Users
- ✓ Basic CRM System
- ✓ 2 Support Agents — Inbound + Outbound
- ✓ 8 Hours Daily Operation
- ✓ 6 Days Per Week
- ✓ Monthly Voice of Customer — CVR Report
- ✓ Dedicated Team Supervisor
- ✓ Monthly On-Site Meeting
- ✓ 24/7 Technical Support
Ideal For
Medium-Sized Stores · Retail Chains · Restaurants ·
Real Estate · Training Centers · FinTech Companies
Platinum Package
Customized Enterprise Solution
- ✓ Call Center Platform — 3–10 Users
- ✓ Basic CRM — Fully Customizable
- ✓ 2–10 Customer Support Agents
- ✓ 8–24 Hours Daily Operation
- ✓ 5–7 Days Per Week
- ✓ Monthly + Quarterly Reports
- ✓ Team Supervisor + Project Manager
- ✓ Social Media Management
- ✓ Mystery Shopper Visit
- ✓ Seasonal Staff — Upon Request
- ✓ 24/7 Technical Support
Ideal For
Banks · Airlines · Hotel Chains · Government Entities ·
Telecommunications · Hospitals · Global Brands
Detailed Package Comparison
| Feature | 🥈 Silver | 🥇 Gold | 💎 Platinum |
|---|---|---|---|
| Number of Users | 3 | 5 | 3–10 |
| Support Agents | 1 — Inbound | 2 — Inbound + Outbound | 2–10 |
| Daily Working Hours | 8 Hours | 8 Hours | 8–24 Hours |
| Working Days per Week | 5 Days | 6 Days | 5–7 Days |
| Team Supervisor | ✕ | ✓ | ✓ |
| Project Manager | ✕ | ✕ | ✓ |
| Voice of Customer — CVR | ✕ | Monthly | Monthly + Quarterly |
| Social Media Management | ✕ | ✕ | ✓ |
| Mystery Shopper | ✕ | ✕ | ✓ |
| Seasonal Staff | ✕ | ✕ | ✓ |
| Customizable CRM | ✕ | ✕ | ✓ |
| Monthly On-Site Meeting | ✕ | ✓ | ✓ |
| 24/7 Technical Support | ✓ | ✓ | ✓ |
Important: Our customer service team is fully staffed by qualified and professionally trained Saudi talent, ensuring a fast, professional service experience that meets your expectations.