Managed customer service packages

One primary channel, set daily hours, low-to-medium interaction volume and Arabic service. Silver provides a core operational service level and is suited to retail stores, startups and clinics.

Multiple channels, extended coverage, medium-to-high interaction volume, and Arabic and English service. Gold provides a supervised and tracked service level for cafés, chains and restaurants. Gold is our annual growth package.

Full channel integration, flexible coverage up to 24/7, high or variable interaction volume, and multilingual service as needed. Platinum is fully managed and suited to complex or high-volume operations, including restaurants, automotive and logistics.

Platinum offers flexible coverage up to 24/7, according to the agreed operating schedule. Discuss the required hours, languages, channels, interaction profile and responsibilities before choosing a package.

Staffing, licensing and full technical specifications are provided through a detailed proposal. Share your current channels, branches, team arrangement and challenge so that the proposal can address your requirements. Pricing and the applicable commercial terms are defined in the proposal.

Blink CX Desk addresses service operation and internal-team support. Blink CX Pulse provides diagnosis through a journey map, gap analysis and baseline; Blink CX Build supports the operating model, procedures and dashboards. Blink Branch Control focuses on service consistency across branches.