How to start with Blink
Start by describing the challenge. You do not need to choose a platform or a package before discussing your need.
- 1
Share the challenge
Describe what happens, the channels or branches affected, and what you want to change.
Your input: a brief on the current situation - 2
Define the scope together
Discuss the service, outputs, responsibilities, coverage and required systems.
Decision reference: the detailed proposal - 3
Deliver the agreed work
This may be diagnosis, setup, operation or branch evaluation.
What to expect: the outputs in your proposal - 4
Review the next step
Use the outputs to discuss improvements and the follow-up you need.
Ongoing follow-up depends on the engagement
Four things to bring to the conversation
- The problem you see today and an example that explains it.
- The channels, branches, languages and coverage you need.
- The team, systems and procedures already in place.
- What you want to change and the constraints that matter.
Start with a general brief; do not include your customers’ personal records in the initial inquiry.
Discuss your needs on WhatsAppBefore delivery begins
The proposal should identify the service, outputs, responsibilities, coverage, systems and licenses. Timing and fees follow the scope; do not assume every package includes every channel or integration.
Explore operation packagesNot sure where to start?
Describe the challenge. We will use it to discuss the right kind of support.