Customer experience for automotive operations
Clarify handovers, service responsibilities and consistency across customer touchpoints.
Your operating challenge
Requests may move between customer-facing teams or locations. Clear ownership and follow-up can be an important requirement.
Relevant services
Blink CX Build addresses the operating model and procedures. Blink CX Desk supports the defined channel operation and reporting. Blink Branch Control examines service consistency through its assessment and comparison outputs.
Service options and client experience
Platinum suits complex or high-volume automotive operations. Our Blink CX Build clients include Alesayi Motors (Mitsubishi & FUSO), and our Blink Branch Control clients include Al-Hamrani Fuchs (ONE STOP).
Prepare your brief
Describe the teams, branches, service channels and handovers involved. Agree system access, escalation responsibilities and the outputs required before selecting the operating model.
Not sure where to start?
Describe the challenge. We will use it to discuss the right kind of support.